Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Effective Date: 12/01/2024
At The Phyl Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website [ThePhylLab.com] ("Site"). By using our Site, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect two types of information from you:
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
Non-Personal Information: We also collect non-personal data automatically when you visit our Site. This may include your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
Process your orders and provide customer service.
Communicate with you regarding your order, account, or promotions.
Improve our website and customer experience.
Send marketing communications (if you opt-in to receive them).
Comply with applicable laws and regulations.
3. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your browsing experience and collect non-personal information about how you interact with our Site. Cookies help us remember your preferences, improve our Site, and analyze traffic patterns.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on the Site.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your personal information with third-party vendors who help us operate our business (e.g., payment processors, shipping carriers, email service providers).
Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Data Security
We implement reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You can request to access the personal information we hold about you.
Correction: You can update or correct any inaccurate information.
Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.
To exercise these rights, please contact us at [thephyllab@gmail.com].
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
THE PHYL LAB
Email: thephyllab@gmail.com
Phone: 945-208-2500
Address: 30 N Gould St Ste R Sheridan, Wyoming 82801
Effective Date: 12/01/2024
Thank you for shopping at The Phyl Lab. We take great pride in the quality of our nature-derived skincare products and want to ensure your satisfaction. Please review our Return and Refund Policy carefully to understand our procedures.
1. All Sales Are Final
Due to the nature of our products being nature-derived cosmetics, all sales are final. We are unable to accept returns for any reason other than the exceptions listed below.
2. Damaged or Incorrect Items
If your product arrives damaged (e.g., cracked, broken) or if you receive the wrong items, please contact us immediately. We are committed to making things right for you. To initiate a return or replacement, please follow the steps below:
Send an email to thephyllab@gmail.com within 14 days of receiving your order.
Include the following information in your email:
A brief description of the issue (damaged product or incorrect item received).
Clear photos of the damaged product(s) or incorrect items.
A copy of your order receipt (you can attach a screenshot or photo).
Once we receive your email and review the issue, we will work diligently to send you a replacement at no cost. Please note that we may require you to return the incorrect items or damaged products, in which case we will provide a return shipping label.
3. Unopened Item Returns (Incorrect Items)
If you received an incorrect item, the items must remain unopened to be eligible for a return and replacement. We are unable to accept returns of opened products for health and safety reasons.
4. Shipping and Delivery
All orders are shipped via the U.S. Postal Service (USPS).
While we make every effort to ensure timely delivery, we are not responsible for delays once the item has been dropped off to USPS. Delivery times are subject to the policies and performance of USPS.
If there are any issues with the delivery or tracking of your order, please contact USPS directly.
5. Eligibility for Returns
To be eligible for a return or replacement, the request must be made within 14 days of receiving your order. After this period, we are unable to process any returns or refunds.
6. Contact Us
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us at:
The Phyl Lab
Email: thephyllab@gmail.com
Phone: 945-208-2500
Address: 30 N Gould St Ste R Sheridan, Wyoming 82801
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.