Return and Refund Policy

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Effective Date: 12/01/2024

Thank you for shopping at The Phyl Lab. We take great pride in the quality of our natural skincare products and want to ensure your satisfaction. Please review our Return and Refund Policy carefully to understand our procedures.

1. All Sales Are Final

Due to the nature of our products being nature derived cosmetics, all sales are final. We are unable to accept returns for any reason other than the exceptions listed below.

2. Damaged or Incorrect Items

If your product arrives damaged (e.g., cracked, broken) or if you receive the wrong items, please contact us immediately. We are committed to making things right for you. To initiate a return or replacement, please follow the steps below:

Send an email to thephyllab@gmail.com within 14 days of receiving your order.

Include the following information in your email: 

A brief description of the issue (damaged product or incorrect item received).

Clear photos of the damaged product(s) or incorrect items.

A copy of your order receipt (you can attach a screenshot or photo).

Once we receive your email and review the issue, we will work diligently to send you a replacement at no cost. Please note that we may require you to return the incorrect items or damaged products, in which case we will provide a return shipping label.

3. Unopened Item Returns (Incorrect Items)

If you received an incorrect item, the items must remain unopened to be eligible for a return and replacement. We are unable to accept returns of opened products for health and safety reasons.

4. Shipping and Delivery

All orders are shipped via the U.S. Postal Service (USPS).

While we make every effort to ensure timely delivery, we are not responsible for delays once the item has been dropped off to USPS. Delivery times are subject to the policies and performance of USPS.

If there are any issues with the delivery or tracking of your order, please contact USPS directly.

5. Eligibility for Returns

To be eligible for a return or replacement, the request must be made within 14 days of receiving your order. After this period, we are unable to process any returns or refunds.

6. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us at:

The Phyl Lab

Email: thephyllab@gmail.com

Phone: 945-208-2500

Address: 30 N Gould St Ste R Sheridan, Wyoming 82801